Rules and Regulations
Displayed in a handy FAQ our rules and regulations are clearly explained here.
If you have any questions left, please do not hesitate to contact us.
We understand that when you make a donation, you want to know exactly what happens to your money. Learn here our clear and transparent policy when it comes to spending your contributions.
All our running and upcoming projects can be easily found on our overview page
We place great importance on the security of your personal information. We ensure that there are appropriate technical controls in place to protect your personal details. For example, your donation is transferred securely using an SSL encrypted server. You will receive an email confirmation from us before your donation is deducted from your account. Unauthorized access to your account information is not possible. Your details will only be transmitted to us in an encrypted form, and the SSL connection between your client web browser and the server prevents third parties from intercepting this information. You can rest assured that your donation to us will be secure.
These costs include bank transfer costs if a sponsor donates. In order to cover these costs, we offer the possibility that the sponsor bears these costs during the transaction.
Our running costs, for example costs for transport, internet and electricity, are included in the projects as much as possible. However, these will never exceed more than 5% of the total amount.
Besides financial donations to keep our projects running, material and equipment gifts are just as crucial. Learn here how your material support helps to make life better for the people in our project areas.
For more information and goods we need please check our Material and Equipment page
No. As we are a registered NGO we are exempt from import tax from our side.
If, in exceptional cases, a material donation is underway but no longer needed, we always first discuss what to do with the donor. For example to give it away to another NGO, or to store or sell it. In case of missing or damaged materials during their transport we’ll always inform the donor and/or hold the transporter accountable.